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2018 NFDA Tech Talk Webinar: Customer Relationship Management Tools
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When: January 4, 2018
11:00 AM
Where: Online
United States
Contact: Vickie Lester

Online registration is closed.
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11:00 aEastern  |  10:00 am Central  |  9:00 am Mountain  |  8:00 am Pacific



NFDA is proud to partner with Microsoft Community Connections for this monthly series of webinars that will show current technology solutions that can help you operate more efficiently and empower you to grow your business.


Gather your team around the conference table for a group training experience or sign up people individually to learn at their desktops or tablets. 


It’s easy and affordable: free to NFDA members who register in advance and only $29 per log-in for nonmembers.


Plus, Microsoft software will be given away to two lucky NFDA members attendees at each webinar.




This webinar's topic:




Why attend this webinar:

Do you feel like your company needs a boost in its sales performance? Do you hear complaints from your sales team indicating that they need a better way to do their jobs? Do you see your competition using empowering its salespeople and eating your lunch as a result?


What you will learn:

Customer Relationship Management (CRM) is a process or methodology designed to guide the activities of sales personnel. CRM tools are implemented to help enforce the process or methodology on a daily basis.


How this applies to your business:

You'll learn the importance of identifying and documenting the organization's existing business processes and be able to compare and contrast 3 popular CRM systems. You'll learn the basics of navigation and how to enter data for organizations, contacts, and activities and how these systems integrate with Microsoft Outlook. Finally you'll learn how to overcome resistance during the implementation of the a system.


Who should attend:

Business owners, sales executives, and team members responsible for sales activities


Presented by Eric Klauss, Eddie Bader and Brian Iinuma.

Eric Klauss has more than 20 years of experience selling, consulting and recommending business technology solutions, especially ERP & CRM as a customer, consultant, and salesperson in the industry. He is a partner of and provides his Sales, Marketing and Service expertise to Partner Source Solutions clients. He is also a Small Business Mentor with SCORE Orange County CA and serves as President of the International Association of Microsoft Channel Partner in Southern California. Eddie Bader started his technology career at the Disneyland Resort in Anaheim working on their SAP and ticketing system implementations. In addition to working in the entertainment industry, he has worked in manufacturing, retail, food, and finance. He currently works with many different industries including nonprofits, healthcare providers, and department of defense contractors. Eddie is client-focused and works to develop solution-based IT recommendations that meet clients’ needs. Brian Iinuma is the president of Strategic Systems Group. SSG is a consulting firm focused on providing solutions, expertise, and economic value to small and mid-size companies, with core competence in ERP.

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