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Earnest Machine Earns Smart Culture Award

Tuesday, May 23, 2017   (1 Comments)
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ROCKY RIVER, OH—March 18, 2017–Earnest Machine was recently recognized as an organization that has demonstrated cutting-edge practices with the Smart Culture Award from Smart Business magazine. Earnest was one of 28 Northeast Ohio organizations honored by Smart Business for using company culture as a competitive advantage.


According to Kirk Zehnder, president of Earnest Machine, the company prides itself on living its core values, which—although they may seem basic—drive everyone to be great at their jobs. Those values include:

  • We do what we say we will do.
  • We put the customer first in our decision making process.
  • We respect our customers, suppliers and one another.
  • We embrace change.

And while those values define how the company operates, Zehnder noted that Earnest Machine puts a concerted effort into company culture because happy employees lead to happy customers.


“Our employees are empowered to create the best customer experiences,” said Zehnder. “Sometimes that leads to mistakes, but that’s okay. We call those ‘hug the cactus’ moments. We want people to not be afraid to take a risk or learn from mistakes because when our employees try harder—without fear of mistakes —we achieve more wins, learn new things and in turn, create a better experience for our customers.”


The “smart culture” at Earnest extends beyond the willingness to try new approaches and make mistakes. It also includes the company’s offices—which don’t look like a typical fastener company—and activities and events for employees. Those can include cookouts and cook-offs, paddle boarding and whirly ball outings, and deliver Meals on Wheels each Friday or collect Christmas gifts for the Salvation Army.


“All these activities and events give employees the chance to work together outside of normal daily business,” noted Zehnder, “and that helps build mutual trust and respect, which in the end benefits our customers. “


For more details on Earnest Machine’s Smart Culture Award, check out Smart Business Online.


About Earnest Machine

Earnest Machine is a global importer, manufacturer, and distributor of large diameter and hard-to-find fasteners for the agriculture, construction equipment, heavy transportation, mining, structural construction and wind industries. Earnest maintains sales offices and manufacturing centers in Cleveland, OH, Wolverhampton, England and distribution facilities, Wolverhampton, England, Atlanta, GA, and Indianapolis, IN.


The company’s slogan—“How Can We Help You Today?”—is a promise to its customers that is delivered every day through the company’s best-in-class customer experience. 


Kirk Zehnder, Earnest Machine Products says...
Posted Tuesday, June 13, 2017

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